FREE SHIPPING ON ORDERS OVER $50!

FAQ

GENERAL QUESTIONS

All of our Banners are Hand-Woven from 100% Polyester! The measurements are 3x5 ft!

Yes! If you are buying multiple pieces you can use the code below at check out for your discount!

Discounts:

3PACK - 5% off 3+ Pack of Banners!

5PIECE - 10% off 5+ Pack of Banners!

7PIECE - 15% off 7+ Pack of Banners!

While our entire store is just online, but we work and ship all of your orders out of Denver, Colorado!

SHIPPING

All orders from $0-$49.99 ship out at a flat rate of $3.95. All orders $50 and up ship for free!

All of our products normally ship within 1-3 weeks! We are a very small team but we will always try to get your order out the door as fast as we can! Most times our banners are custom made on demand - so this can cause orders to take a bit longer than usual. We really appreciate your support and patience! You will receive an order confirmation after you place your order to your email, and another email with tracking information once your item has shipped!

We also have a 30 day guarantee on all orders - if you are not pleased with your purchase please let us know within 30 days of receiving your order to return it for a full refund.

ORDERS

Please email us at support@starsandsigns.com with your request along with your order number or use the contact form below.

You may return your item for a full refund or product exchange within 30 days from the date the item is delivered to you. If you are still waiting for your order and wish to cancel, no problem! We'll give you a full refund if you don't want to wait. See more info HERE.

Refunds usually take 3-5 business days to fully process, but can take up to 7 days to show up on your card.

First of all thanks for purchasing with us!

Hopefully you'll recall a problem submitting the order initially and submitting the order more than once before it going through.

Although the transaction didn't go through, your card issuing bank may place the requested funds on a hold - thus appearing as though another valid charge was made.

The hold on the funds will remain until it is removed by your card issuer. 

The time frame for how long these funds are held is entirely up to the card issuer, the industry average is 7 days for credit cards and 3 days for debit cards; although, some banks will hold the funds for up to 30 days.

Your online report will show these charges likely as "Pending".

99% Of the time there is an issue with placing your order, it's because you have recently moved.

Your billing address needs to be set to the address your credit card is registered to.

If that's the case, untoggling my shipping address is the same as billing address.

The most likely reason is that your order confirmation went to spam or junk. We've had this issue frequently with popular email platforms like Hotmail/Outlook and Yahoo. So please check your spam folder and mark the item as "not spam"

If you can't find the order confirmation in your spam folder, please contact us through the contact form below and we'll help you locate your order.

Why did you take my money out of my account and my order has not shipped yet?

ALL orders placed on our site are automatically charged to your form of payment (credit card or debit card) upon placing the order. We do not "take your money" out of your account; when you place an order from us you agree for the shown total order value to be charged to your form of payment immediately. This does not mean we will keep your money if you need a refund! Please see our refund policy for more information HERE.


You can reach us via the contact form below Please fill out the contact form below (preferred) or email us at support@starsandsigns.com and we will get back to you normally within 24-48 hours! Please keep in mind we are a very small team/business, we do not operate exactly like the big corporations :)

Please include your order number if possible